Privacy Policy

Last updated: 1 March 2022

Knowble Ltd (“we”, “us”, or “our”) operates the website knowble.com (the "Platform") and the associated online products and services (together, the “Services”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy.

Collection of Data

We collect different types of information for various purposes to provide and improve our Services to you.

Types of Data Collected
Account information

If you create an account, we may require you to provide an email address and password. We do not display your email address to other visitors to the Platform and users of our Services. You may provide other account information, e.g. a descriptive word of yourself which is public. We also store your user account preferences and settings.

Content you submit

We collect the content you submit to the Services. This includes your posts, your messages with other users, and your reports and other communications with us. Your content may include text, links, images, gifs, and videos.

Actions you take

We collect information about the actions you take when using the Services. This includes your interactions with content and other users, like sharing, requesting, accepting and rating of engagements, and reporting.

Transactional information

If you purchase products or services from us, we may collect certain information from you, including your name, address, email address, and information about the product or service you are purchasing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Knowble Ltd uses industry-standard payment processor services (for example, Stripe) to handle payment information.

Other information

You may choose to provide other information directly to us. For example, we may collect information when you provide feedback, request customer support, or otherwise communicate with us.

Usage Data

We may also collect information how the Services is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We may use cookies and similar tracking technologies to distinguish you from other users of our website.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. They help us to provide you with a personalised experience when you visit our website and allow us to monitor and improve our Services.

You can instruct your browser to refuse all or some cookies or to indicate when a cookie is being sent. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Services.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

For more information about the cookies we use, please see our Cookie Policy.

Use of Data

We use the collected data to:
  • Provide, maintain and improve our Services
  • Help protect the safety of our users
  • Research and develop new services
  • Notify you about changes to our Services
  • Provide customer support
  • Monitor and analyze trends and usage patterns
  • Detect, prevent and address technical issues
  • Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Any visitors to the Platform and users of our Services will be able to see the contents you submit to a public part of the Platform, and high-level information of your activities on the Platform, including a history of the completion status of your past engagements and disputes with other users.

Retention of Data

Knowble Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Knowble Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the UK and choose to provide information to us, please note that we transfer the data, including Personal Data, to the UK and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Knowble Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If Knowble Ltd is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Knowble Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Knowble Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of Knowble Ltd
  • To prevent or investigate possible wrongdoing in connection with the Services
  • To protect the personal safety of users of the Services or the public
  • To protect against legal liability

Security Of Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, passwords stored in our database in encrypted form. However, it is your responsibility to keep your login information secure.

We do not disclose your account details to anyone except when legally required to do so. In addition, the level of access to your personal data will be restricted on need-to-know basis for our employees, agents, contractors and other third parties. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. In the event of a suspected data breach, we will notify you and any applicable regulator where we are legally required to do so.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we will do our best to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Knowble Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Knowble Ltd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Services Providers

We may employ third party companies and individuals to facilitate our Services (“Services Providers”), to provide the Services on our behalf, to perform Services-related services or to assist us in analyzing how our Services is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Services Providers to monitor and analyse the use of our Services.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

We may use Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website.

You can opt-out of having made your activity on the Services available to Google Analytics by installing the Google Analytics Opt-out Browser Add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy

Hotjar

We may use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience like how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we use this information to identify individual users or to match it with further data on an individual user.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our website and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

For more information on the privacy practices of Hotjar, please visit Hotjar's Privacy Policy page: https://www.hotjar.com/legal/policies/privacy/.

Payments

We may provide paid products and/or services within the Services. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:

Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Links To Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Services does not address anyone under the age of thirteen. Additionally, if you are in the EEA, you must be over the age required by the laws of your country to create an account or otherwise use the Services, or we need to have obtained verifiable consent from your parent or legal guardian.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time to reflect company and customer feedback and any changes in data protection regulations. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically to be informed of how we are protecting your information. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Knowble Ltd
Kemp House, 160 City Road
London
United Kingdom
EC1V 2NX
[email protected]