General

Knowble is a community-powered search platform for highly personal knowledge and experience.

We all have specific knowledge, opinions and experience that others may find valuable, yet they are not always easy to find, and we are not often aware of who needs them.

Our mission is to make them easier to discover and rewarding to share.

  1. Make a post - set a topic (e.g. something you are interested in) and set a reward for getting your questions successfully answered
  2. Chat with anyone interested to help you and provide clarifications if needed
  3. Accept an engagement request when you are ready to engage with the other user, so they can answer your question
  4. Ask your question and rate the engagement after an answer is provided

  1. Chat with the OP (Original Poster) for any clarifications needed
  2. Request engagement when you are ready to take their question, or share the post with anyone who might be able to help. If you are sharing, make sure to use the "Share" button to generate your unique invite link
  3. After the request is accepted, answer the OP's questions and rate the engagement when you are done

  1. Make a post - set a topic (something you are knowledgeable about) and set a reward that you want to receive after successfully answering a question
  2. Chat with anyone interested in the topic and provide clarifications if needed
  3. Accept an engagement request when you are ready
  4. Answer the questions and rate the engagement when you are done

If both the questioner and the answerer rate the engagement as successful, a reward will be distributed from the questioner to the answerer and all referrers leading to the successful engagement.

No reward is distributed if there is any discrepancy in the questioner and answerer's rating of the engagement.

Payment is not required at the time of posting.

As the questioner, when you try to accept an engagement request (or request engagement on an answerer's post), your balance will be checked and a top-up will be required if your balance is not enough for the reward.

Once an engagement is entered into, an amount equal to the total reward will be reserved in the questioner's account. If the engagement is rated as successful by both the questioner and the answerer, the reserved amount will be distributed to the participants involved. Otherwise, the reserved amount will be released back to the questioner's account.

Thank you so much for helping us create a better product for you! You can contact us through any of the channels listed on our contact page.

If you prefer to have a conversation in real time, feel free to use WhatsApp or the live chat functionality available on most social media platforms.

Posting

If you post in private mode, your post will not be listed publicly on the platform, and it can only be accessed with a link from you or the referrers. This feature relies on you to kick off the process by sharing the post at least once on social media or online communities.

With private mode, users have extra incentive to spread word and the risk of not getting recognised when rewards are distributed is much smaller.

Consider using private mode if your question is easily answered by the right person (e.g. if you are looking for someone to share a specific experience), but might require more effort to search beyond your immediate network of friends and active members of online communities.

In public mode, you can just wait for other users to take interest in your post and contact you or share your post with others. We also use our own channels to connect you with someone to help you. You can also ask your friends to spread the word.

In private mode, nothing happens until you kick off the process by sending a link to the post to a Discord server, post it on Reddit or other social media platforms.

The reward displayed is dependent on the viewer. When another user views your post, they see how much they would receive by answering your question, or how much they would pay if you answer their question, depending on the type of your post. If they are viewing your post through a referrer's link, the referrer's reward will be taken into account.

As an example, if you make a post to ask questions and you offer $5, other viewers will see $4.5 as the reward because that is the amount they would receive by answering the question, after the platform fee. If another user invites their friend to participate, their friend would see $4 as the reward after the platform fee and the referrer's reward.

As another example, if you make a post to answer questions and you want $5 as reward, other viewers will see $5.5 as the amount to pay because that is the amount they would be paying, after the platform fee. If another user sends the post to a friend using a referral link, their friend would see $6 as the amount to pay after the platform fee and the referrer's reward.

See How are the rewards distributed? for a more detailed breakdown of the rewards.

If you are logged in, you should always see the rewards you set on your posts.

Referrals

In public mode, you can earn up to 10% of the post reward set by the OP, if your referral leads to a successful engagement directly, i.e. you introduced the person who successfully engaged with the OP. You can still earn a (smaller) reward if you are involved in the chain of referrals that leads to a successful engagement.

In private mode, it can be as much as 40% of the post reward set by the OP.

Make sure you use the "Share" button to generate your own referrer's link and share it. Simply sending a link to the post will not properly register your involvement in the referral process.

Up to 40% of the post reward set by the OP can be claimed by the referrers in private mode. The default is 20% (half of the maximum) under the assumption that you want to earn a nice reward while leaving something on the table, so it is still attractive for the next person to participate.

You can choose a different portion, e.g. 0% if you are a good friend or just want to help the OP out of kindness, or all of the 40% if you plan to put in a lot of effort to help the OP, or somewhere in-between.

Remember that the more you claim from the total reward, the less attractive it will be for other people to participate from your point of referral, and the less likely it will lead to a successful engagement (unless you are confident you can find the right person yourself).

Engagements

You can have multiple active engagements at the same time, e.g. you want to hear from different perspectives, or you need a second opinion to cross-check the answers, but as an questioner you should be prepared to pay the reward for each successful engagement when you accept.

If you only need one person to help you, feel free to pick the most promising one based on your own criteria and ignore the others.

You can cancel your engagement request before it is accepted by the OP by clicking the "Cancel" button.

If the engagement is accepted but an answer has not been provided, you should let the other user know as soon as possible about your intention to cancel and rate the engagement as unsuccessful.

If you or the other user realise that the engagement is unlikely to be successful after entering it is entered into, perhaps due to a misunderstanding, you should politely let the other user know (and explain if they have not realised the same) and rate the engagement as unsuccessful.

It is perfectly OK to rate an engagement as unsuccessful as long as it is genuine - if both users agree that the engagement will not be successful, it will not have any negative impact on either user, as long as they act honestly and courteously towards each other.

If you feel that the questioner is asking more questions than what you understood before entering into the engagement, you should politely explain that it is taking longer than expected, and ask them to clarify how many more question they have, and depending on their answer, either answer the remaining questions or try to reach an agreement to rate the engagement based on the interactions so far and open a new engagement.

In any case, you should feel free to rate your engagement as successful, as long as you honestly believe that you have answered what you originally agreed to.

An engagement can be rated as successful(+) or unsuccessful(−) by the questioner and the answerer. No reward is distributed if there is any discrepancy in the questioner and answerer's rating of the engagement.

A dispute arises if the questioner rates "−" (refusing to pay) and the answerer rates "+" (demanding a reward), and the user with a "worse" reputation will have its reputation negatively impacted.

There will be no dispute as long as the questioner rates the engagement as "+", or the answerer rates the engagement as "−", in which case the reputation of neither party will be impacted.

Rewards and Tipping

Following a successful engagement, the reward is distributed to all participants in the chain leading to the successful engagement.

  • In public mode:

    The total referral reward is capped at 20% of the post reward set by the OP.

    The last referrer (closest to the person who successfully engaged with the OP) gets half of the total referral reward (i.e. 10%), and each prior referrer gets half of the remaining referral reward (e.g. the second last referrer gets 5%, the third last referrer gets 2.5%, and so on).

    The answerer gets all the remaining reward after a platform fee of 10%, i.e. between 90% (no referrers) and 70% (~77% for an answerer's post) of the total reward.

  • In private mode:

    The total referral reward is capped at 40% of the post reward set by the OP.

    Each referrer sets their own share of the referral reward to claim, the default being half of the remaining referral reward, e.g. the first referrer (closest to the OP) gets 20% by default, the second referrer gets 10%, and so on.

    The answerer gets all the remaining reward after a platform fee of 10%, i.e. between 90% (no referrers) and 50% (~67% for an answerer's post) of the total reward.

Note that because the OP always sets the reward he wants to pay or receive, platform fees and referral rewards are deducted from the reward set by the OP when they are the questioner, and added when they are the answerer.

The questioner has the option to award a tip to a particularly helpful answerer when they rate an engagement.

  • for successful engagements, the tip can be anywhere between 0% and 100% of the post reward set by the OP
  • for unsuccessful engagements, the tip can be anywhere between 0% and 40% of the post reward set by the OP

A tip can be awarded even if the questioner rates the engagement as unsuccessful, for example, if the answerer is not able to provide a complete answer but his information is still useful to the questioner.

In the event of a dispute, no tip will be awarded even if the questioner sets a tip.

Your rewards will go to your account on the platform, and you can use it to fund any engagement you enter into as the questioner.

If you have earned more than $10 in your account, you can request a cash out as a payment via PayPal.

Please note any fees charged by PayPal will be deducted from your cash out payment.

Disputes

A dispute arises if the questioner rates the engagement as unsuccessful (−) and the answerer rates it as successful (+).

When a dispute arises, the user with a "worse" reputation will have its reputation negatively impacted, and their reward limit (the maximum reward of posts they can participate in) reduced.

This process does not determine whether rewards should be paid out by the questioner - it is determined by the questioner alone, regardless the outcome of the dispute resolution. However, the questioner's ability to post new questions or enter into engagements will be restricted.

If an questioner consistently gives false ratings to avoid paying out rewards, their reputation will be aggressively reduced, and they will lose the ability to make new post or enter into engagements. For a new user, it only takes one dispute to reduce their reward limit to $1, and two disputes to disable their account completely.

Even before their accounts are restricted due to low reputation, you can check out a user's track record and if it does not look promising, you should think twice before entering into an engagement.

User Reputation

Your reputation on the platform is modeled based on your track record of past engagements. Generally speaking, your reputation strengthens as you successfully complete engagements on the platform, and weakens as you lose disputes.

It affects you as a user of the platform mainly in the following ways:

  • Because users are advised to always check out the reputation and track record of the other user before entering into an engagement, a poor track record will directly influence their decision on whether to enter into an engagement with you.
  • It determines the maximum value of reward you can offer or receive in a Q&A. You might not be able to participate in Q&As with meaningful reward if your reputation is too low.
  • It is used to settle disputes. In the event of a dispute, the user with a stronger reputation will win the dispute and the user with a weaker reputation will have their reputation negatively impacted following the dispute.

Note that even if an questioner loses a dispute, the reward will not be paid to the answerer, but the questioner will soon lose the ability to post Q&As with meaningful reward if their track record is consistently poor.

  • First and foremost, the best way to protect your reputation is to act courteously and honestly towards each other. After all, your reputation is reflected through your actions.
  • Always check the other user's track record before requesting for or accepting an engagement. By requesting for or accepting an engagement, you are putting your reputation on the line because you are giving the other user the permission to influence it by rating the engagement with you.
  • Don't be afraid to rate an engagement differently from the other user if it is your honest assessment. You are helping the community by providing your honest feedback on the other user, and you are very likely to win in the automatic dispute resolution if you have always acted responsibly. As long as you are not consistently getting into disputes with other users, there is no need to worry about reputational damage.
  • For potential disputes in grey area, consider the value of reward lost vs. the likelihood of damage to your reputation. If necessary, you could protect your reputation by rating the engagement as successful when you are the questioner / unsuccessful when you are the answerer. This is mostly relevant for new users who do not have a track record yet.

Other

We are constantly exploring new ideas to promote responsible behavior, maintain and improve the quality user-generated contents, and help users to assess the trustworthiness of others. Our current recommendations are as follows:

  1. Ask questions that you will know if an answer is satisfactory when given, e.g. because the answer can be verified by yourself once enough proof is presented by the answerer (e.g. you ask for a coupon code and the one given by the answerer works), or because the answerer convinced you of their credentials through proof (e.g. you want to know about a university and the answerer showed you his ID with sensitive information redacted), or because you are prepared to enter into multiple engagements to cross-check the answers.
  2. Make sure to check out the other user's track record of past engagements before entering into an engagement. While it does not prevent someone from giving poor answers, the need to maintain a good track record should deter people from entering into engagements opportunistically.
  3. Please consider tipping particularly helpful answerers as a way to encourage answerers to respond with high quality answers.
  4. Each user has a reward limit and they cannot participate in any posts with a reward higher than their reward limit. The limit is reduced aggressively for users on a bad run of engagements, and you will be warned if their limit is reduced after they entered into engagement with you.
  5. In addition to rating the engagement, please report to us particularly poor interactions or deliberate misinformation.

Please remember that like any platform powered by userā€generated contents, you are ultimately responsible for verifying the information provided to you and deciding whether to rely on it. You should always exercise caution when interacting with strangers on the internet and be wary of proof. You are encouraged to ask for more proof if you find what is provided to you is insufficient.

Developing effective strategies to maintain and improve the quality of user-generated contents and holding the sources accountable is one of the main motivations for us to create the platform, and it will always remain an area of active research and development for us. We would like to work very closely with our users, so if you have any ideas please get in touch!

You should probably always start with a more conventional method, e.g. a Google search, asking friends or an online community, and there is no reason to use Knowble if you can get the answer more easily. But there are times when your question is so specific that no one seems to care without some extra incentive, and you want something that reaches a little deeper than your own social circle, and go beyond the active users of a community.

In any case, we believe that Knowble has its place as a tool for finding specific knowledge, and it should be an option for everyone to consider when the results from more conventional methods are less than satisfactory.

We'd be delighted to answer any questions you have. Please drop us a line using the contact form on our contact page.

If you prefer to have a conversation in real time, feel free to use WhatsApp or the live chat functionality available on most social media platforms.